Your travel-related COVID-19 questions, answered

We realize these unprecedented circumstances bring with them many questions. We are working through new hotel policies and protocols and will post new information as it becomes available. Please see our COVID-19 FAQ blog and feel free to send any related questions on our contact form here


I want to come to Madarao this season. Is it possible?

As avid travelers may know, many countries have implemented safety initiatives and travel restrictions as an effort to control the outbreak of Coronavirus (Covid-19). In Japan, this includes preventative measures in popular tourist destinations (museums, shrines, DisneyLand, and other attractions). Most notably, the Tokyo Olympics being postponed to the summer of 2021.

Japan has been fortunate to avoid a large spread seen in some parts of the world, and the government is beginning to carefully ease travel restrictions, with the goal of allowing tourism to safely resume as soon as possible. With the recent lift on the state of emergency for all prefectures in Japan, tourism will slowly pick up some momentum in the months ahead (see next FAQ question). We are beginning to see small stages of coronavirus restrictions being lifted. New Zealand, for example, has declared the nation virus free. As for many other countries where lockdowns begin to ease and adapt to a new normal including Taiwan, Hong Kong, and Australia.

Active Life Hotels will continue to operate during the 20/21 season. As we continue to monitor the evolution of the situation, the possibility of travel remains optimistic and we are expecting travel between Japan and countries such as Taiwan, China, Hong Kong, Singapore, Thailand, Australia and New Zealand to become a very realistic option.

We recommend that you keep yourself informed of the situation and border enforcement measures in Japan to get you prepared for travel. You can view this information from Japan’s Ministry of Foreign Affairs (MOFA) here .

When will most places start to reopen?

As countries begin to adapt to a “new normal”, with early stages of post-coronavirus plans in place, many may begin to wonder, when will it be safe to travel abroad again?

The Australian Chamber of Commerce produced a timetable on a “tourism restart” to give us an idea on the progress of the travel industry in the next following months. This includes domestic and international travel, as well as business events, venues and attractions.

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The timetable reflects what the industry feels are realistic restart targets for tourism. 

Australians may be allowed to travel to New Zealand and the Pacific from July 1, and other countries deemed “safe” from September, according to the timetable produced by the Tourism Restart Taskforce. Although it will take some time, it appears the recovery towards all international travel will be justified as the Madarao season begins to open in December!

I’m unsure about booking a room with Active Life. How can you help?

We understand that your traveling decisions may be uncertain during this time, therefore we aim to provide you the most updated COVID-19 information on safety procedures in Madarao and Active Life Hotels. More to come when the season approaches, as we continue to monitor the current situation. 

Meanwhile, if you are certain you would like to come to Madarao (this season or another season) but haven’t decided on a set date, we have created a flexible booking option to make it easier for you. We are offering hotel credits which can be redeemed for a higher value later, when you feel confident to travel again. You can learn more about it here.

I have a holiday scheduled in Madarao for this season. Can you advise me if I should go? What are the risks?

The safety and well-being of our guests is our top priority. We aim to adapt enhanced sanitation and operational procedures in response to the coronavirus pandemic. Operational procedures will be specific to each activity (more to come, as the season approaches). 

If you think Coronavirus may affect your plans, please check for travel restrictions before making arrangements. Here are some resource centers to stay up to date for travel advisory and health information:

As we continue to monitor the situation, we recommend the following considerations to protect yourself and others during your trip:

  • Clean your hands often.
    • Wash your hands with soap and water for at least 20 seconds, especially after you have been in a public place, after touching surfaces frequently touched by others, after blowing your nose, coughing, or sneezing, and before touching your face or eating.
    • If soap and water are not available, bring and use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub your hands together until they feel dry.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with others.
    • Keep 6 feet of physical distance from others.
  • Wear a cloth face covering in public.  A medical mask is not required if exhibiting no symptoms, as there is no evidence that wearing a mask – of any type – protects non-sick persons. However, in some cultures, masks may be commonly worn. If masks are to be worn, it is critical to follow best practices on how to wear, remove and dispose of them and on hand hygiene after removal
  • Cover coughs and sneezes. Cover your nose and mouth with a flexed elbow or paper tissue when coughing or sneezing and disposing immediately of the tissue and performing hand hygiene
  • Pick up food at drive-throughs, curbside restaurant service, or stores.
  • Make sure you are up to date with your routine vaccinations, including measles-mumps-rubella (MMR) vaccine and the seasonal flu vaccine.


What travel needs should I anticipate?

If you are considering cleaning, see CDC’s guidance on how to clean and disinfect.

When will Active Life be open for winter operations. Are all the hotels opening?

Currently we are planning to open all hotels in Madarao (Active Life Madarao, Hakken by Active Life, and Xplore by Active Life) December 18, 2020 to March 31, 2021, but it will depend on where we are with the COVID-19 pandemic.

I have accommodation booked for a stay with Active Life. What if COVID affects my travel plans?

Contact us at and we’re happy to review your reservation and find the most flexible solution for you.

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